I am a seasoned and growth focused Business Operations Project Director with comprehensive leadership and experience in directing highly valued projects and strategic operations within telecommunication industry. Skilled at opening doors to new business opportunities through the development and execution of highly effective programs and frame work to support business strategic objectives. Repeated success guiding global business strategy with established and emerging technologies to achieve maximum operational impacts with minimum resource expenditures. Talent for launching programs related to training, management development, infrastructure development, procurement, and project management. Proven history in developing and implementing channels strategy and programs, driving sales and market share growth in key national/international accounts and applying productive indirect sales channel strategies to drive company profits, market share and brand power. I have completed Bachelor of Science Degree in Hospitality Management from Johnson Wales University, Providence, Rhode Island, U.S.A.
My key skills include Strategic Tactical Infrastructure Planning, Territory Management Expansion, Vendor Supplier Relationship Management, Contract Development / Negotiations, Full Life Cycle Project Management, Business-Driven Technology Organizations, Multimillion-Dollar PL Accountability, Management Development Programs, Exceeding Service-Level Agreements and Regulatory Compliance
At Cameo Services PTY. (Pakistani and Indian Cuisine Hospitality Services), as an Operations Project Manager, where I delivered constructive opinion and advice to management on all issues and strategic decision making on regular basis. Conducted marketing efforts towards increase of business patronage in corporate segments. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives.
Spearheaded and reviewed contractual follow ups with Delivery services (Menulog, Delivery Heroes, & Eat-Now) for out bookings, deliveries, and payments. Collected, analyzed, and improved restaurants\' performance through consistent customers feed-back.
Coordinating with Local Auburn Council on up-keeping of and maintenance of NSW state Australian Business standards. Manage and maintain EFTPOS credit transactions and conduct daily, weekly banking transactions for smooth company operations.
• Administered back-end Operations (purchasing – prep. – Sanitation – housekeeping) and ensured maintenance of food quality and service standards. Prepared and reviewed statements on daily, weekly, monthly expenses, sales, and profit.
• Delivered constructive opinion and advice to management on all issues and strategic decision making on regular basis. Conducted marketing efforts towards increase of restaurant patronage in corporate segments.
• Oversaw smooth out-door catering bookings and arrangements ensuring quality of food and service at these events.
Orchestrated bottom-line factor including strategic planning, leading franchise retail and distribution effectiveness, developed regional promotions as well as conducted weekly retail surveys ensuring effective regional retail distribution.
Achieved growth-targets by conducting Mobile Number Portability Sales through Business development Officers and Distribution representatives. Ensured point of sales material visibility and vendors management and completing post visibility verification.
• Ensured effective trainings to Channel Distribution Officer’s trainings to optimize distribution effectiveness.
• Rendered keen attention to details for gathering and collating market intelligence details on competitors S&D activities.
Challenged with the responsibility to restructure and manage the new Region comprising of 13 cities (Hassanabdal, Kamra, Attock, Ghazi, Hazro, Harripur, Havellian, Abbottabad, Mansehra, Batgram, Muzaffarabad, Rawlakot and Bagh) with 20 Franchises.
Render strategic leadership to a team for developing Regional Retail Sales and distribution channel with an approximate recharge sales value of Rs. 32M per month in addition to sales of 20000 on the average per month new cellular pre-paid Connections and 120 plus per month post-paid connections along with setting up new PCO points.
• Structured and supervised department comprised 20 Franchises, 2 Zone Retail Managers, 2 Territory Sales Supervisors, 1 Distribution Executive, 1 Customer Services Representative, 1 Resident Technical / Engineering Executive, 1 IT Executive, 1 Security Supervisor, 1 Administration Supervisor, and 1 Driver.
Launched the new AJ&K Region 3 as part of Mobilink’s North Region with complete 15 operational Franchise Units including their Customer Services, Sales and Distribution Channels, Finance Operations after comprehensive trainings of all involved staff.
Launched a project to identify geo-coordinates for Network Base Transceiver Stations installations to cover AJ&K territory’s mountain topographical range prospective subscriber base.
• Led franchise Units involved in trainings, installation, and operations of Mobilink’s software of electronic Finance Inventory Control System and CD (Connections) Track Modules for distribution and data management of market spread.
Launched the new AJ&K Region 3 as part of Mobilink’s North Region with complete 15 operational Franchise Units including their Customer Services, Sales and Distribution Channels, Finance Operations after comprehensive trainings of all involved staff.
Re-established and implemented complete Retail set-up for 49 Franchise Operations of North with trainings of their Distribution sales Officers teams. Developed, expanded Retail accounts as well as liaised with Franchise Operators for assistance in their supply of product stock and its supply in the Market.
• Expertly performed duties as a strategic overlay to manage preparation / improvisation/ and circulation of daily, weekly and monthly sales reports with projections through Retail Team Assistant Managers and Supervisors.
• Progressed through series of positions and swiftly rendered leading role for managing complete R&D sales operations of North 1 Region with 43 Franchises and one National Distribution.
Solicited Hotel Rooms and F&B division - Conferences, Conventions, Tour Operators business from GOP, Corporate, Private business clientle. Channel Account Management.
In addition to effectively managing restaurant set ups, I have conceptualized and initiated aggressive growth plan projected to manage and expand F&B with R&R facilities as Manager of the United States Government Employees Association The American Club, the United States Embassy, Islamabad.